Term and Conditions

  • Giliexpress.com is an agency, will no take any responsible of any Delays, couched of weather, engine break or any other problem during the trip, any complain of these happening should be direct to the service provider or operator.
  • The trip is not recommended for oldest(60 years), infant (one month to 11 months), pregnant woman, Backache, and heart disease
  • On the bad weather we might be cancel the trip and Fastboat operator might be offer you some option, commonly are transfer you by flight or ferry, or refund your money.
  • Re-Schedule is based on the seat availability and should be made 2 days prior of departure date for regular season and 7 days prior of departure for high season.
  • Connecting Flight, giliexpress.com is a point to point carrier and we do not take responsibility for any delays or connecting flight.
  • Cancellation and Delays, giliexpress.com reserves the right to vary in any way without any liability to passengers, the company shall not be liable for any loss, damage, or injury with may arise in the event of cancellation or delay of the service. the company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellation or delays, additional expenses are passengers responsibility.
  • Luggage Allowance, each passengers is entitled to a maximum of 2 pieces luggage carried free of charge not exceeding a total weight of 25 kg. The company reserves the right to check contents of any baggage, and to refuse baggage items and no responsible for any loss or damage of luggage during transfers.
  • Cancellation Policy:
    1. The cancellation made One month to 2 weeks before departure will be 75% refund
    2. The cancellation made between 2 weeks and 1 week before departure date will refund 50% from ticket amount
    3. Between one week and 48 hours before departure will refund 75% from the ticket amount
    4. 48 hours to departure date will no refund.